The controller of the personal data of the website www.vudila.ee is Vudila Mängumaa OÜ. (11901143) asukohaga Tartumaa, Tartu vald, Kaiavere küla, Vudila, 49105, tel (+372) 5822 4224 ja e-kiri info@vudila.ee.
Vudila Mängumaa OÜ shall forward the personal data necessary for the execution of payments to the authorized payment institution Maksekeskus AS.
What personal data is being processed
– Name
– Phone number
– E-mail address
– Bank account number
– Cost of goods and services and payment details (purchase history)
– Customer Support Data
For what purpose is personal data processed
Personal data is used to manage customer orders and deliver goods.
Purchase history data (purchase date, merchandise, quantity, customer information) is used to compile an overview of purchased goods and services and to analyze customer preferences.
The bank account number is used to return payments to the customer.
Personal data such as e-mail, phone no, customer name are processed to resolve issues related to the delivery of goods and services (customer support).
The online store user IP address or other network identifiers are processed to provide the requested services and for compiling web usage statistics.
Legal basis
The processing of personal data takes place for the purpose of fulfilling a contract with the client.
The processing of personal data takes place in order to fulfill a legal obligation (eg accounting and settlement of consumer disputes).
Recipients to whom personal data are transmitted
Personal data is transmitted to the online store’s customer support to manage purchases and purchase history and resolve customer issues.
The name, phone number and email address will be sent to the transport service provider of choice. In the case of goods delivered by courier, the customer’s address is also forwarded to the transport service provider.
If the online store accounts are provided by the service provider, the personal data is transferred to the service provider for accounting purposes.
Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality or hosting of the online store.
Security and access to data
Personal data is stored on servers of Vudila Mängumaa OÜ, which are located in the territory of a member state of the European Union or a European Union economic partner state. Data may be transferred to countries whose data protection level has been assessed by the European Commission as sufficient and for US companies that have joined the Privacy Shield framework.
Access to Personal Data is restricted to website’s employees who are authorised to access personal information to resolve technical issues related to the use of the website and provide customer support services.
The Website implements appropriate physical, organizational, and IT security measures to protect personal information from accidental or unlawful destruction, loss, alteration, or unauthorized access and disclosure.
The transfer of personal data to authorized processors of the website (eg transport service provider and data hosting) is carried out on the basis of agreements concluded with the website and the authorized processors. Authorized processors are required to ensure appropriate safeguards for the processing of personal data.
Getting to know and correcting personal data
Personal data can be accessed and corrected in the online shop user profile. If the purchase is made without a user account, you can access the personal data via Client Support.
Withdrawal of consent
If the processing of personal data is carried out with the consent of the client, the customer has the right to withdraw the consent by informing the customer by e-mail.
Storage
Personal data will be deleted when you close a client account, unless such records are required for accounting or consumer disputes.
If any purchases have been made on the website without a customer account, the purchase history will be retained for three years.
In the case of disputes relating to payments and consumer disputes, personal data shall be kept until the claim is fulfilled or until the expiry of the limitation period.
Personal data necessary for accounting purposes shall be kept for seven years.
Delete
You must contact customer support by email to delete personal information. The request for erasure shall be answered no later than one month from such contact and the period for erasure shall be specified.
Transfer
An application for the transmission of personal data by e-mail shall be replied to within one month at the latest. Customer support will verify the identity of the request and inform the applicant about what personal data will be subject to the transfer.
Direct marketing announcements
The email address and phone number will be used to send direct marketing messages if the customer has given their consent. If the customer does not wish to receive direct marketing communications, the appropriate reference in the email footer should be selected or customer support contacted.
If personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to the processing of his / her personal data both for initial and further processing, including direct marketing, by notifying customer service by e-mail.
Solving arguments
Disputes related to the processing of personal data are resolved through customer support (Vudila Mängumaa OÜ. (11901143) asukohaga Tartumaa, Tartu vald, Kaiavere küla, Vudila, 49105, tel +372 5822 4224 ja e-kiri info@vudila.ee.). The Supervisory Authority is the Estonian Data Protection Inspectorate (info@aki.ee).